Classify
Leads, support questions, bookings, supplier messages, complaints, finance-risk emails, follow-ups and low-priority noise.
AI Mailbox Handler for Australian businesses
Managed AI for your business inbox
AiBorz AI Mailbox Handler helps Australian businesses turn overloaded shared inboxes into managed AI workflows. It classifies emails, routes work to the right person, drafts replies from approved business knowledge and escalates risky messages - human-approved by default.
Draft-only by default · Flexible email-system support via OpenClaw · No payment, bank-detail, legal or HR decisions
Built for sales@, info@, support@, admin@ and bookings@ inboxes where leads, customer issues and follow-ups get missed.
Launch pilot now open
Launch pilot now open
AiBorz is onboarding a small number of Australian businesses for the AI Mailbox Handler launch pilot. Start with one approved inbox, draft-only by default, from A$500/month + GST + setup.
Pilot clients receive founder-led workflow mapping and additional early optimisation while the product is being refined.
Start with one approved inbox
Start with one approved inbox
The easiest place to get practical value from AI is the place your business already works every day: email. AiBorz starts with one approved inbox, maps the workflow, connects approved business knowledge, creates safe escalation rules and launches in draft-only mode first.
Route
Internal summaries, owners, risk notes and recommended next actions go to the right person or team.
Draft
Replies are prepared in the business tone using approved knowledge, ready for human review by default.
Escalate
Legal, HR, refund, bank-detail, payment, safety and unusual requests are escalated instead of guessed.
After booking
What happens after you book?
Mailbox AI only works when the rules are clear. The fit check is designed to work out whether your inbox is suitable and what the first safe setup should be.
We review the inbox problem
We look at which inbox is overloaded, what types of messages arrive and where the real risk or time drain is.
We map the workflow
We define categories, routing rules, escalation triggers, approval owners and what the AI must never do.
We connect approved knowledge
We use approved FAQs, policies, service notes, product information and response examples. The AI should not guess outside approved knowledge.
We launch draft-only first
The AI classifies, summarises and drafts while humans approve important replies.
We optimise monthly
AiBorz improves categories, drafts, routing and exception handling based on real use.
Example output
See what the mailbox handler actually produces
Fictional examples showing the summary, classification, risk note, routed owner, next action and draft reply a team can review.
Prospect asks about service this week
- AI classification
- New sales lead / high priority / price question / needs reply today
- Route to
- Sales owner
- Risk note
- No high-risk language detected. Do not quote final price unless approved pricing rules support it.
- Recommended next action
- Reply today, confirm requirements, ask for missing details and offer a call.
Draft reply: Hi Sarah, thanks for getting in touch. We can help you work out the best next step. Could you please confirm the location, timing and any specific requirements?
Customer says they are frustrated
- AI classification
- Customer complaint / urgent / escalation required
- Route to
- Customer support owner and manager
- Risk note
- Keep response factual, empathetic and non-defensive. Do not promise compensation.
- Recommended next action
- Acknowledge quickly, apologise for the delay, confirm ownership and ask for any missing reference number.
Draft reply: Hi Michael, thanks for letting us know and I am sorry this has taken longer than it should have. I have flagged this with the team now so we can review it properly.
Supplier asks to update payment details
- AI classification
- Finance / bank-detail-change request / high risk
- Route to
- Approved finance contact
- Risk note
- Do not approve, update or confirm payment details by email. Follow business verification process.
- Recommended next action
- Escalate to finance. No customer-facing reply unless finance approves wording.
Draft reply: No external reply drafted automatically. This message has been escalated because it involves bank details.
Customer asks about stock, finance or trade-in
- AI classification
- New vehicle lead / high priority / stock availability / finance or trade-in question.
- Route to
- Sales consultant or sales manager.
- Risk note
- Do not confirm final drive-away price, finance approval, delivery timing or trade-in value unless approved source data supports it.
- Recommended next action
- Reply quickly, confirm the model/variant, ask for phone number and preferred contact time, and route to sales.
Draft reply: Hi Alex, thanks for your enquiry. I have flagged this with our sales team so they can confirm availability and next steps. Could you please confirm the model you are interested in, your preferred contact number and whether you have a trade-in?
47 emails reviewed from the approved inbox
- Urgent
- 3 sales leads, 1 complaint and 1 finance-risk email need review.
- Drafts waiting
- 9 customer replies and 4 follow-up emails drafted for approval.
- Follow-ups due
- 2 quotes sent last week have no reply; 1 supplier has not responded.
- Suggested focus
- Start with the complaint, then review the three sales leads, then approve routine drafts.
Customer asks if service is available
- AI classification
- Common customer question / knowledgebase match / low risk if source is current
- Knowledgebase source
- Approved service FAQ and onboarding checklist
- Risk note
- Answer only from approved FAQ. If location is not covered, escalate.
Draft reply: Hi Priya, thanks for your message. Based on our current service information, we can help in the areas listed on our service page. Please send through your suburb, preferred timing and a short description of what you need.
Founder trust
Built by an operator, not a generic AI agency
AiBorz was founded by Alborz Fallah, co-founder of CarExpert and CarAdvice. Alborz has spent years building high-volume digital businesses where leads, customer emails, content, operations and staff handovers need to move quickly and reliably.
The AI Mailbox Handler was designed around a practical operator problem: how do you make business email faster, safer and easier to manage without giving an unsupervised AI full control?
How it works
Five steps from inbox noise to routed action
Read
The system watches approved inboxes and reads the useful customer-authored message.
Classify
It identifies intent, urgency, likely owner, risk and whether a reply is needed.
Retrieve
It checks approved FAQs, policies, product notes, service rules and response examples.
Route
It sends a summary, recommended action, risk notes and original message to the right owner.
Draft
It drafts responses for review by default. Approved low-risk sending can be enabled only for response types the business has tested and authorised.
Safety boundaries
Helpful email automation without handing over business judgement
Draft-only by default. Approved low-risk responses only after testing. Sensitive messages are escalated.
No payment decisionsThe system does not approve payments, refunds or bank-detail changes.
No legal or HR decisionsIt does not make legal, financial, medical or employment decisions.
No unsupported answersIf approved knowledge does not support an answer, it escalates instead of guessing.
Managed service
Managed service, not another AI email app
Off-the-shelf AI email tools can help individuals write faster. AiBorz is different. We configure a managed inbox workflow around your actual business: categories, routing rules, escalation triggers, approved answers, do-not-say guidance, approval owners and monthly optimisation.
The goal is not just faster writing. The goal is fewer missed leads, cleaner handovers, safer replies and an inbox process your team can actually use.
Self-serve AI email softwareUser configures the tool themselves. Usually focused on personal productivity. Buyer still manages exceptions.
AiBorz AI Mailbox HandlerAiBorz maps, configures and optimises the workflow around shared inboxes, team handover, approved knowledge and escalation rules.
Packages
Start with one inbox
All prices are from-prices in Australian dollars and exclude GST unless stated. Setup starts from A$1,500 + GST. Final pricing depends on inbox complexity, email volume, knowledgebase quality, integrations and approval requirements.
One managed inbox
From A$500/month + GST + setup from A$1,500 + GSTBest starting point for paid pilot clients. One approved inbox, one primary workflow, triage, priority flagging, internal routing, daily summary, basic response library, knowledgebase-backed draft replies and monthly optimisation.
Book a fit checkShared inbox workflow
From A$1,500/month + GST + setupMore categories and routing rules, shared review workflow, follow-up tracking, expanded response templates and optional task updates where practical.
Book a fit checkInbox operations layer
From A$2,500/month + GST + setupMulti-inbox handling where scoped, exception monitoring, reporting, controlled approved responses, CRM/task/helpdesk integration where practical and monthly business review.
Book a fit checkThird-party software, AI model usage, API, hosting, connector and workflow platform costs are separate unless specifically included in a proposal.
FAQ
Common questions
Does the AI send emails by itself?
Not by default. The standard setup is draft-only. Low-risk approved responses can be enabled only after testing, written approval and clear escalation rules.
Can it work with our email system?
AiBorz runs on a flexible OpenClaw agent layer, so the Mailbox Handler can usually be scoped for Google Workspace/Gmail, Microsoft 365/Outlook, shared mailboxes, IMAP-based accounts, website form inboxes, CRM inboxes and helpdesk platforms where access is practical.
Why does it cost more than an AI email app?
AiBorz is a managed service. We map the workflow, define categories, connect approved knowledge, test drafts, set escalation triggers and optimise over time.
Can it use our website, documents or FAQs?
Yes. It can use approved public pages, internal documents, FAQs, policies, service notes and response examples as a knowledgebase. If the approved knowledge does not support an answer, the message should be escalated.
Can it handle accounts emails?
It can classify, summarise and route accounts-related emails. It should not approve payments, change bank details, authorise refunds or make financial decisions.
What happens with sensitive emails?
Sensitive emails are flagged and escalated to approved people, including legal threats, refund demands, payment issues, supplier bank-detail changes, HR matters, medical or safety issues and angry customers.
Will it use our data to train public AI models?
Client mailbox data is not used to train public AI models by default. Approved providers, model settings and data-handling terms are confirmed before paid mailbox access.
Does AiBorz store our emails?
Storage and logging depend on the agreed workflow. The proposal defines what is processed, retained, for how long and how it is deleted on cancellation or offboarding.
Can this replace our staff?
No. The product assists your team. Humans remain in control of important replies, sensitive communications and business decisions.
Mailbox fit check
See if your inbox is a good fit.
Share a few non-confidential details about the inbox, platform and main pain point. AiBorz will review whether the Mailbox Handler is suitable and what the first safe setup should look like.
Do not paste customer emails, passwords, confidential documents or sensitive business data into this public form. Security details are at Security, privacy and inbox access.