Inbox triage
Reads approved mailboxes and separates leads, support questions, admin, finance, complaints, bookings, follow-ups and low-priority noise.
Start with your inbox
Your inbox, handled by managed AI
AiBorz AI Mailbox Handler monitors approved business inboxes, classifies messages, routes work to the right people, drafts replies in your tone and uses your approved knowledgebase to support customer responses.
What it does
It turns the inbox into a managed operating queue.
Internal routing
Routes the message to the right owner with a summary, category, risk notes, recommended next action and the original message for context.
Customer reply drafts
Drafts replies in the business tone so staff can approve quickly without starting from a blank email.
Knowledgebase answers
Uses approved FAQs, policy notes, product information, service rules and response examples to answer common questions accurately.
Controlled responses
Can send low-risk acknowledgements or FAQ-style replies only where the business has approved the exact rules after testing.
Daily summary
Gives founders and teams a clear summary of urgent items, unresolved emails, drafts waiting for approval and risks to review.
Knowledgebase responder
Answer from approved business knowledge, not from guesswork.
A good mailbox assistant needs more than access to email. It needs approved source material. AiBorz can build or connect a knowledgebase containing your FAQs, service pages, internal policies, product notes, pricing guidance, response examples, escalation rules and do-not-say instructions.
Source
Collect the approved material the AI is allowed to rely on.
Structure
Turn it into response rules, categories, examples and escalation boundaries.
Retrieve
Match incoming questions to approved answers and cite the relevant source internally where practical.
Respond
Draft or send only the response types the business has approved.
Operating modes
Choose how much control the AI has.
Most businesses should start with draft-and-route mode. Approved automation can come later, after review and testing.
Observe and summariseThe AI reads approved emails, classifies them and prepares internal summaries only.
Draft and routeThe default product: classify, summarise, draft replies and route work for human approval.
Approved responsesFor low-risk messages, the AI can send agreed acknowledgements or knowledgebase replies once approved.
Boundaries
Useful inbox help without risky autonomy.
No important email without approvalCustomer-impacting replies stay draft-only by default.
No unsupported answersIf the knowledgebase does not support the answer, the message is escalated.
No payments or bank changesThe AI does not approve payments, refunds or supplier bank-detail changes.
No legal, HR or finance decisionsHigh-risk requests are flagged for human review.
No confidential public form intakeReal inbox data is reviewed only after approved setup terms are in place.
Client-owned access where practicalThe client stays in control of connected accounts and permissions.
FAQ
Common questions.
Can it reply to customers?
Yes, but the default is draft-only. Approved low-risk responses can be sent automatically after the rules, knowledgebase and escalation boundaries are tested.
Can it use our existing website or documents?
Yes. AiBorz can use approved public pages, internal documents, FAQs and response examples as a knowledgebase for drafts and approved replies.
Can it route emails internally?
Yes. It can classify the email and route a summary, recommended action and original message to the right owner or team.
Can it work with Gmail or Outlook?
The product is designed for common business inbox environments such as Google Workspace and Microsoft 365. Exact setup depends on access and permissions.
What happens with sensitive emails?
Sensitive emails are flagged and escalated. The AI should not make high-risk decisions or send unsupported replies.
Is it self-serve software?
No. AiBorz configures, tests, monitors and improves the workflow as a managed service.
Ready to get your inbox under control?
Book a short fit check and AiBorz will assess whether AI Mailbox Handler is suitable for your business.
Book a fit check