Inbox triage
Reads approved mailboxes and separates leads, support questions, admin, finance, complaints, bookings, follow-ups and low-priority noise.
Start with your inbox
Your inbox, handled by managed AI
AiBorz AI Mailbox Handler monitors approved business inboxes, classifies messages, routes work to the right people, drafts replies in your tone and uses your approved knowledgebase to support customer responses.
Draft-only by default. Approved responses only where authorised after testing.
What it does
It turns the inbox into a managed operating queue
Internal routing
Routes the message to the right owner with a summary, category, risk notes, recommended next action and the original message for context.
Customer reply drafts
Drafts replies in the business tone so staff can approve quickly without starting from a blank email.
Knowledgebase answers
Uses approved FAQs, policy notes, product information, service rules and response examples to answer common questions accurately.
Controlled responses
Can send low-risk acknowledgements or FAQ-style replies only where the business has approved the exact rules after testing.
Daily summary
Gives founders and teams a clear summary of urgent items, unresolved emails, drafts waiting for approval and risks to review.
Flexible inbox support
Can be scoped for common business inbox environments and other approved email systems where connector, API, IMAP or browser-based access is practical.
Ongoing optimisation
AiBorz reviews categories, drafts, routing and exceptions so the workflow improves with real use.
Operating modes
Choose how much control the AI has
Most businesses should start with draft-and-route mode. Approved automation can come later, after review, testing and written approval.
Observe and summariseThe AI reads approved emails, classifies them and prepares internal summaries only. Best for sensitive inboxes or first-stage testing.
Draft and routeThe default product. The AI classifies, summarises, drafts replies and routes work for human approval.
Approved responsesFor low-risk messages, the AI can send agreed acknowledgements or knowledgebase replies once the business has approved the rules, tested the workflow and defined escalation boundaries.
OpenClaw support
Flexible inbox support via OpenClaw
AiBorz runs on a flexible OpenClaw agent layer, which allows mailbox workflows to be scoped around different inbox systems, connectors and business rules.
The Mailbox Handler can usually be scoped for Google Workspace/Gmail, Microsoft 365/Outlook, shared mailboxes, IMAP-based accounts, website form inboxes, CRM inboxes and helpdesk platforms where secure connector, API, forwarding, IMAP or browser-based access is practical.
Exact access is confirmed during the fit check and setup. AiBorz should not request more access than the agreed workflow requires.
Flexible inbox support where secure access is practical.
Example output
What a team actually sees
These are example outputs. The actual categories, risk rules, owners, tone and response library are customised for each client during setup.
Prospect asks about service this week
- AI classification
- New sales lead / high priority / price question / needs reply today
- Route to
- Sales owner
- Risk note
- No high-risk language detected. Do not quote final price unless approved pricing rules support it.
- Recommended next action
- Reply today, confirm requirements, ask for missing details and offer a call.
Draft reply: Hi Sarah, thanks for getting in touch. We can help you work out the best next step. Could you please confirm the location, timing and any specific requirements?
Customer says they are frustrated
- AI classification
- Customer complaint / urgent / escalation required
- Route to
- Customer support owner and manager
- Risk note
- Keep response factual, empathetic and non-defensive. Do not promise compensation.
- Recommended next action
- Acknowledge quickly, apologise for the delay, confirm ownership and ask for any missing reference number.
Draft reply: Hi Michael, thanks for letting us know and I am sorry this has taken longer than it should have. I have flagged this with the team now so we can review it properly.
Customer asks about stock, finance or trade-in
- AI classification
- New vehicle lead / high priority / stock availability / finance or trade-in question.
- Route to
- Sales consultant or sales manager.
- Risk note
- Do not confirm final drive-away price, finance approval, delivery timing or trade-in value unless approved source data supports it.
- Recommended next action
- Reply quickly, confirm the model/variant, ask for phone number and preferred contact time, and route to sales.
Draft reply: Hi Alex, thanks for your enquiry. I have flagged this with our sales team so they can confirm availability and next steps. Could you please confirm the model you are interested in, your preferred contact number and whether you have a trade-in?
Supplier asks to update payment details
- AI classification
- Finance / bank-detail-change request / high risk
- Route to
- Approved finance contact
- Risk note
- Do not approve, update or confirm payment details by email. Follow business verification process.
- Recommended next action
- Escalate to finance. No customer-facing reply unless finance approves wording.
Draft reply: No external reply drafted automatically. This message has been escalated because it involves bank details.
47 emails reviewed from the approved inbox
- Urgent
- 3 sales leads, 1 complaint and 1 finance-risk email need review.
- Drafts waiting
- 9 customer replies and 4 follow-up emails drafted for approval.
- Follow-ups due
- 2 quotes sent last week have no reply; 1 supplier has not responded.
- Suggested focus
- Start with the complaint, then review the three sales leads, then approve routine drafts.
Customer asks if service is available
- AI classification
- Common customer question / knowledgebase match / low risk if source is current
- Knowledgebase source
- Approved service FAQ and onboarding checklist
- Risk note
- Answer only from approved FAQ. If location is not covered, escalate.
Draft reply: Hi Priya, thanks for your message. Based on our current service information, we can help in the areas listed on our service page. Please send through your suburb, preferred timing and a short description of what you need.
Quote sent last week, no customer reply
- AI classification
- Follow-up required / sales opportunity / medium priority
- Route to
- Sales owner
- Risk note
- Use approved follow-up wording. Do not discount or change terms unless approved pricing rules allow it.
- Recommended next action
- Send a polite follow-up and ask whether the customer needs anything else to proceed.
Draft reply: Hi Jordan, just checking in on the quote we sent last week. Let me know if you have any questions or if there is anything else you would like us to clarify.
Founder trust
Built by Alborz Fallah
Built by Alborz Fallah, co-founder of CarExpert and CarAdvice, AiBorz takes an operator-led approach to AI. The AI Mailbox Handler is designed for the way real businesses work: overloaded inboxes, time-sensitive leads, customer issues, staff handovers, admin and risk. It starts with one approved inbox, launches draft-only by default and improves from there.
Managed service
Managed service, not another AI email app
Off-the-shelf AI email tools can help individuals write faster. AiBorz is different. We configure a managed inbox workflow around your actual business: categories, routing rules, escalation triggers, approved answers, do-not-say guidance, approval owners and monthly optimisation.
The goal is not just faster writing. The goal is fewer missed leads, cleaner handovers, safer replies and an inbox process your team can actually use.
Self-serve AI email softwareUser configures the tool themselves. Usually focused on personal productivity. Buyer still manages exceptions.
AiBorz AI Mailbox HandlerAiBorz maps, configures and optimises the workflow around shared inboxes, team handover, approved knowledge and escalation rules.
FAQ
Common questions
Does the AI send emails by itself?
Not by default. The standard setup is draft-only. Low-risk approved responses can be enabled only after testing, written approval and clear escalation rules.
Can it work with our email system?
AiBorz runs on a flexible OpenClaw agent layer, so the Mailbox Handler can usually be scoped for Google Workspace/Gmail, Microsoft 365/Outlook, shared mailboxes, IMAP-based accounts, website form inboxes, CRM inboxes and helpdesk platforms where access is practical.
Why does it cost more than an AI email app?
AiBorz is a managed service. We map the workflow, define categories, connect approved knowledge, test drafts, set escalation triggers and optimise over time.
Can it use our website, documents or FAQs?
Yes. It can use approved public pages, internal documents, FAQs, policies, service notes and response examples as a knowledgebase. If the approved knowledge does not support an answer, the message should be escalated.
Can it handle accounts emails?
It can classify, summarise and route accounts-related emails. It should not approve payments, change bank details, authorise refunds or make financial decisions.
What happens with sensitive emails?
Sensitive emails are flagged and escalated to approved people, including legal threats, refund demands, payment issues, supplier bank-detail changes, HR matters, medical or safety issues and angry customers.
Does AiBorz store our emails?
Storage and logging depend on the agreed workflow. The proposal defines what is processed, retained, for how long and how it is deleted on cancellation or offboarding.
Can this replace our staff?
No. The product assists your team. Humans remain in control of important replies, sensitive communications and business decisions.
How quickly can it go live?
Setup timing depends on inbox complexity, email volume, access requirements, knowledgebase quality and how quickly business rules are approved. Most clients should expect a staged launch: fit check, workflow mapping, draft-only testing, then controlled go-live.
What makes a mailbox unsuitable?
A mailbox may not be suitable if it mainly contains highly sensitive legal, HR, medical, financial or regulated communications; if secure access cannot be provided; if there is no human owner for approvals; or if the business does not have clear rules for what the AI can and cannot do.
Can it send approved responses automatically?
Only for low-risk acknowledgements or approved FAQ-style responses after testing, written approval and clear escalation rules. Important, unusual or sensitive replies remain human-approved by default.
Will it use our data to train public AI models?
Client mailbox data is not used to train public AI models by default. Approved providers, model settings and data-handling terms are confirmed before paid mailbox access.
After booking
What happens after you book?
Mailbox AI only works when the rules are clear. The fit check is designed to work out whether your inbox is suitable and what the first safe setup should be.
We review the inbox problem
We look at which inbox is overloaded, what types of messages arrive and where the real risk or time drain is.
We map the workflow
We define categories, routing rules, escalation triggers, approval owners and what the AI must never do.
We connect approved knowledge
We use approved FAQs, policies, service notes, product information and response examples. The AI should not guess outside approved knowledge.
We launch draft-only first
The AI classifies, summarises and drafts while humans approve important replies.
We optimise monthly
AiBorz improves categories, drafts, routing and exception handling based on real use.
Start with one approved inbox
Book a short fit check and AiBorz will assess whether AI Mailbox Handler is suitable for your business.
Book a fit check