AI Mailbox Handler

Turn your shared inbox into a managed AI workflow

AiBorz classifies, summarises, drafts and routes business emails so your team can respond faster and miss less.

From A$500/month + GST + setup from A$1,500 + GST

Book a shared inbox fit check See example output

Draft-only by default. Approved responses only where authorised after testing.

Example output

What the workflow produces

New sales lead

Prospect asks about service this week

AI classification: New sales lead / high priority / price question / needs reply today
Route to: Sales owner
Risk note: No high-risk language detected. Do not quote final price unless approved pricing rules support it.
Recommended next action: Reply today, confirm requirements, ask for missing details and offer a call.

Draft reply: Hi Sarah, thanks for getting in touch. We can help you work out the best next step. Could you please confirm the location, timing and any specific requirements?

Customer complaint

Customer says they are frustrated

AI classification: Customer complaint / urgent / escalation required
Route to: Customer support owner and manager
Risk note: Keep response factual, empathetic and non-defensive. Do not promise compensation.
Recommended next action: Acknowledge quickly, apologise for the delay, confirm ownership and ask for any missing reference number.

Draft reply: Hi Michael, thanks for letting us know and I am sorry this has taken longer than it should have. I have flagged this with the team now so we can review it properly.

Accounts risk

Supplier asks to update payment details

AI classification: Finance / bank-detail-change request / high risk
Route to: Approved finance contact
Risk note: Do not approve, update or confirm payment details by email. Follow business verification process.
Recommended next action: Escalate to finance. No customer-facing reply unless finance approves wording.

Draft reply: No external reply drafted automatically. This message has been escalated because it involves bank details.

Founder daily summary

47 emails reviewed from the approved inbox

Urgent: 3 sales leads, 1 complaint and 1 finance-risk email need review.
Drafts waiting: 9 customer replies and 4 follow-up emails drafted for approval.
Follow-ups due: 2 quotes sent last week have no reply; 1 supplier has not responded.
Suggested focus: Start with the complaint, then review the three sales leads, then approve routine drafts.

Knowledgebase answer

Customer asks if service is available

AI classification: Common customer question / knowledgebase match / low risk if source is current
Knowledgebase source: Approved service FAQ and onboarding checklist
Risk note: Answer only from approved FAQ. If location is not covered, escalate.

Draft reply: Hi Priya, thanks for your message. Based on our current service information, we can help in the areas listed on our service page. Please send through your suburb, preferred timing and a short description of what you need.

What it does

Classify, summarise, draft and route business emails across shared inboxes

Classify

Separates priority, category, owner, risk and reply need.

Route

Sends the right summary, recommended action and original message to the right person.

Draft

Prepares replies from approved business knowledge for human review.

Safety

Human-approved by default with security, privacy and access controls

No unsupported answers, payments, bank changes, legal, HR or finance decisions by default.

Book a shared inbox fit check

Managed service

Managed service, not another AI email app

AiBorz maps, configures and optimises the workflow around your inbox, team, approved answers, escalation rules and monthly improvements.

Founder trust

Built by Alborz Fallah

Built by Alborz Fallah, co-founder of CarExpert and CarAdvice, AiBorz takes an operator-led approach to AI. It starts with one approved inbox, launches draft-only by default and improves from there.

Book a fit check Read the founder story