AI Mailbox Handler

AI triage for support and admin emails

Classify customer questions, complaints, supplier requests and admin emails, then draft replies and route work to the right person.

From A$500/month + GST + setup from A$1,500 + GST

Book a support inbox fit check See example output

Draft-only by default. Approved responses only where authorised after testing.

Example output

What the workflow produces

Customer complaint

Customer says they are frustrated

AI classification: Customer complaint / urgent / escalation required
Route to: Customer support owner and manager
Risk note: Keep response factual, empathetic and non-defensive. Do not promise compensation.
Recommended next action: Acknowledge quickly, apologise for the delay, confirm ownership and ask for any missing reference number.

Draft reply: Hi Michael, thanks for letting us know and I am sorry this has taken longer than it should have. I have flagged this with the team now so we can review it properly.

Knowledgebase answer

Customer asks if service is available

AI classification: Common customer question / knowledgebase match / low risk if source is current
Knowledgebase source: Approved service FAQ and onboarding checklist
Risk note: Answer only from approved FAQ. If location is not covered, escalate.

Draft reply: Hi Priya, thanks for your message. Based on our current service information, we can help in the areas listed on our service page. Please send through your suburb, preferred timing and a short description of what you need.

What it does

Categories, routing, knowledgebase replies and escalation for support/admin load

Classify

Separates priority, category, owner, risk and reply need.

Route

Sends the right summary, recommended action and original message to the right person.

Draft

Prepares replies from approved business knowledge for human review.

Safety

No refunds, legal, HR or payment decisions

No unsupported answers, payments, bank changes, legal, HR or finance decisions by default.

Book a support inbox fit check

Managed service

Managed service, not another AI email app

AiBorz maps, configures and optimises the workflow around your inbox, team, approved answers, escalation rules and monthly improvements.

Founder trust

Built by Alborz Fallah

Built by Alborz Fallah, co-founder of CarExpert and CarAdvice, AiBorz takes an operator-led approach to AI. It starts with one approved inbox, launches draft-only by default and improves from there.

Book a fit check Read the founder story